Refund Policy

Cancellation Prior to Shipment

If you cancel your order before it ships from our warehouse, no additional fees will be charged. To request a cancellation, please email us at bhtsalesnmarketing@gmail.com.

Once your cancellation request is received, a full refund will be initiated. We recommend submitting your request within 12 hours of placing your order to ensure cancellation before shipment.

Return Policy

The following conditions apply to return requests after shipment or receipt of goods:

  • All goods sold are non‑refundable except for:
    (i) Failed Delivery, (ii) Wrong Delivery, (iii) Damaged Goods During Delivery.
  • Only items purchased directly from the bhtsalesnmarketing@gmail.com Online Store are eligible for return.
  • Products purchased through other retailers must follow the respective retailer’s return and refund policy.

Incorrect Items

  • The item received is not the item ordered.
  • Wrong size or colour compared to the order summary.
  • Missing items inside the packaging.

Damaged Items

  • The item is damaged upon receipt.
  • The item has been tampered with, refurbished, or modified.
  • Customers are responsible for all shipping charges when returning damaged goods.
  • Returns apply only to complete bhtsalesnmarketing@gmail.com Online Store products.

Return Requirements

  • Items must be shipped back within 7 working days upon receipt (based on courier or postal receipt).
  • Proof of purchase is required (order invoice number and receipt).
  • Items must be in new condition, returned in original packaging, including any free gifts.
  • Packaging must be unused, unmarked, and not defaced.
  • Items must be returned in the original box or suitable protective packaging.

Important Notes

  1. Order changes or cancellations are not permitted once payment is confirmed. Cancellations due to change of mind will not be accepted.
  2. We reserve the right to reject any cancellation or refund deemed unfit or unreasonable.

Refund Processing

Refunds will be issued once the returned goods are received and inspected at our return center. If the items meet our return policy requirements, a full refund will be initiated.

  1. Online Bank Transfer: Refunds will be credited to your bank account within 3–5 working days.
  2. Credit Card: Refunds will be sent to the card‑issuing bank.

Please contact your card‑issuing bank for details regarding credit refund timelines.

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