{"id":17,"date":"2026-05-21T14:35:35","date_gmt":"2026-05-21T14:35:35","guid":{"rendered":"https:\/\/bht-asia.com\/?page_id=17"},"modified":"2026-07-16T15:47:04","modified_gmt":"2026-07-16T07:47:04","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/bht-asia.com\/zh\/refund-policy\/","title":{"rendered":"\u9000\u6b3e\u653f\u7b56"},"content":{"rendered":"
\n

Cancellation Prior to Shipment<\/h2>\n

If you cancel your order before it ships from our warehouse, no additional fees will be charged. To request a cancellation, please email us at bhtsalesnmarketing@gmail.com<\/strong>.<\/p>\n

Once your cancellation request is received, a full refund will be initiated. We recommend submitting your request within 12 hours<\/strong> of placing your order to ensure cancellation before shipment.<\/p>\n

Return Policy<\/h2>\n

The following conditions apply to return requests after shipment or receipt of goods:<\/p>\n

    \n
  • All goods sold are non\u2011refundable except for:
    \n (i) Failed Delivery, (ii) Wrong Delivery, (iii) Damaged Goods During Delivery.<\/strong>\n <\/li>\n
  • Only items purchased directly from the bhtsalesnmarketing@gmail.com<\/strong> Online Store are eligible for return.<\/li>\n
  • Products purchased through other retailers must follow the respective retailer\u2019s return and refund policy.<\/li>\n<\/ul>\n

    Incorrect Items<\/h3>\n
      \n
    • The item received is not the item ordered.<\/li>\n
    • Wrong size or colour compared to the order summary.<\/li>\n
    • Missing items inside the packaging.<\/li>\n<\/ul>\n

      Damaged Items<\/h3>\n
        \n
      • The item is damaged upon receipt.<\/li>\n
      • The item has been tampered with, refurbished, or modified.<\/li>\n
      • Customers are responsible for all shipping charges when returning damaged goods.<\/li>\n
      • Returns apply only to complete bhtsalesnmarketing@gmail.com<\/strong> Online Store products.<\/li>\n<\/ul>\n

        Return Requirements<\/h2>\n
          \n
        • Items must be shipped back within 7 working days<\/strong> upon receipt (based on courier or postal receipt).<\/li>\n
        • Proof of purchase is required (order invoice number and receipt).<\/li>\n
        • Items must be in new condition, returned in original packaging, including any free gifts.<\/li>\n
        • Packaging must be unused, unmarked, and not defaced.<\/li>\n
        • Items must be returned in the original box or suitable protective packaging.<\/li>\n<\/ul>\n

          Important Notes<\/h2>\n
            \n
          1. Order changes or cancellations are not permitted once payment is confirmed. Cancellations due to change of mind will not be accepted.<\/li>\n
          2. We reserve the right to reject any cancellation or refund deemed unfit or unreasonable.<\/li>\n<\/ol>\n

            Refund Processing<\/h2>\n

            Refunds will be issued once the returned goods are received and inspected at our return center. If the items meet our return policy requirements, a full refund will be initiated.<\/p>\n

              \n
            1. Online Bank Transfer:<\/strong> Refunds will be credited to your bank account within 3\u20135 working days<\/strong>.<\/li>\n
            2. Credit Card:<\/strong> Refunds will be sent to the card\u2011issuing bank.<\/li>\n<\/ol>\n

              Please contact your card\u2011issuing bank for details regarding credit refund timelines.<\/strong><\/p>\n<\/section>\n